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The adventures of Fe & Chris

Customer service in Australia

Our adventures began on a Qantas flight from LA to Brisbane. Qantas stewards are nothing like the camp folk on BA - they are burly Aussies, that reminded me of Eric Idle in the Python ‘Bruce’ sketch.

Everyone here is lovely. No-one has been surly, unpleasant or unhelpful as we have come to expect in Britain of late. However we did meet a couple of not very chatty people in the middle of the forest (but I think they were probably working through some issues).

I was slightly disappointed that I had to meet 20 or so people before anyone said “G’day” to me. The standard greeting seems to be “How ya goin?”. I’m not sure whether one is intened to respond to this or not. Does anyone know?


  Soph wrote @ October 22nd, 2007 at 6:04 am

No-one expects you to answer them - they have no interest in whether you are well/good/bad whatever. My friend Fi (who lives in Brisbane) used to answer when she first moved there and then realised that the other person wasn’t interested.

  Chris’s Mum & Dad wrote @ October 22nd, 2007 at 8:01 am

Australian Ron has now become a British citizen!

  Bella wrote @ October 22nd, 2007 at 3:49 pm

Ahh but there is a reason behind it. They may indeed not be interested in the answer, in the same way that every British person says “Hi, how are you?” without actually realising they have asked a question, but they are interested in the tone and general facial expressions. I find general smiles, nodding and positive noises work well, otherwise you might be branded a ‘whinging pom’!!

  Graeme wrote @ October 25th, 2007 at 2:16 am

Chris - Gedge et al delivered a stormer of a customer service last night. Top gig.

  Chris wrote @ October 29th, 2007 at 7:11 pm

Jolly good. Thank you all for your insights, particularly Dr Grouse. It took until yesterday, until someone said “No worries” to me.

  Soph wrote @ October 30th, 2007 at 2:31 am

Has anyone said “ute” (I don’t know if that’s how they spell it) or “put a shrimp on the barbie” or called women “sheilas” yet?

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